PriceGrabber User Rating for CDW.com - Online Shopping at Comcast.net | Shop Online | Appliances | Furniture

Merchant Ratings

	Past 3 Months	Past 6 Months	All-time
Positive (4 or 5)	0	0	110
Neutral (3)	0	0	10
Negative (1 or 2)	0	0	97
Total Reviews	0	0	217
Avg Rating	Not Rated	Not Rated	3.11

Address:	200 N. Milwaukee Ave. Vernon Hills, IL 60061 - US
Website:	http://www.cdw.com
Business Hours:	Monday - Friday 7am - 9pm CST, Saturday 9am - 5pm
Sales Phone:	n/a
Service Phone:	800-848-4239
Sales Email:	sales@web.cdw.com
Cust Service Email:	CustomerRelations@web.cdw.com

CDW.com

http://www.cdw.com

With PriceGrabber Since 12/01/2000

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Date Reviewed: 12/20/2008
XLADLK51 from unknown Member Since: 12/20/2008 View Member's: Reviews	I put down 70 days only because I still haven't received the portion of my order that is backordered. The CDW website lists the item a "Available" and "Same Day Shipping" but I keep getting the backordered story. I like CDW's product selection and their prices are reasonable but I'm not sure I'll order from them again.	Overall Rating

Date Reviewed: 12/11/2008
zb21 from OR Member Since: 12/11/2008 View Member's: Reviews	My order was placed on 11/10/2008 for Canon WD-H37 Wide Conversion Lens. I received Canon Video Light VL-5 instead. Called CDW several times, they finally took it back. Then I received the item for a second time and it was again Canon Video Light VL-5. Yet another round of calls and e-mails and they ewentually took it back, and were supposed to ship the right part. On 12/10/2008 that is one month after the order has been placed I got an e-mail sayting that they issued a credit without shipping the right part despite the fact the part I have ordered is still orderable through their web-site. The representative says it is a misprint and the part I would like to get is twice more expensive and if I want to get that want I have to order that different part. So, although it looks like I will get my money back - they misadvertised the product and have not corrected the problem for a month despite my numerous calls and e-mails. I am ordering from competition for $20 more, not worth the hassle	Overall Rating

Date Reviewed: 08/27/2008
jgordon21 from MI Member Since: 08/27/2008 View Member's: Reviews	DO NOT TRUST 'RECOMMENDED ACCESSORIES' ON CDW.COM Along with a new OKI mono laser we purchased 2 hi yield toner/drums from CDW. These 3 items were quoted by a CDW senior account rep. When it was time to replace the old stock toner with hi yield we realized it was the inncorrect toner. CDW refused to replace the $338.00 in toner with the correct ones because it was passed 60 days. However, they did apologize several times while talking in circles and blaming OKI DATA for publishing the mistake on their site. Aside from sales reps hounding me over the years, CDW.com is a good resource for researching some products. For purchasing, I much prefer provantage.com.	Overall Rating

Date Reviewed: 07/30/2006
clloyda from NC Member Since: 07/30/2006 View Member's: Reviews	One word of caution, this vendor does not want customers to receive mail at a UPS Store. I had great service doing business with them for years, but once they learned where I received packages, they shut down my account. Period. I did not want packages sitting out on my front step at home.	Overall Rating

Date Reviewed: 05/15/2006
LMB6 from CA Member Since: 05/15/2006 View Member's: Reviews	I ordered a 19" flat screen NEC monitor from CDW. I use that brand at work and I knew it was a good monitor. I was skeptical to order at first because it was such a good price, but decided to take a chance. The electronic/computer dealers in my city offer this monitor, but was out of stock. Not only did the monitor arrive on time, it was eveything I expected. CDW not only provides delivery as expected, but good prices as well. I highly recommend CDW.	Overall Rating

Date Reviewed: 05/11/2006
Shadowdragonmoon from NV Member Since: 05/11/2006 View Member's: Reviews	Great customer service and lowest prices!	Overall Rating

Date Reviewed: 04/29/2006
hellena from CA Member Since: 04/29/2006 View Member's: Reviews	I don't understand you people!! This was the most pleasant experience I ever had. I almost wanted to not buy from them, reading all bad reviews and in spite of it, their price was the best so I took a risk. After 25 hours from my order the UPS man ring the bell .I was stunned. I couldn't wait to come online register, give my email address (I never do it) only to say that this was the best service I ever had. The shipping was for ground 2-5 days and was took only 25 hours. They are the Best!!!!!!	Overall Rating

Date Reviewed: 04/28/2006
SudburyComputer from unknown Member Since: 03/06/2006 View Member's: Reviews	I ordered products from Vendor A, Vendor B and CDW on April 21. I have received my products from Vendor A and Vendor B but not from CDW. I just checked the status of my CDW order and it lists backordered. No notification at all, just happen to check and notice 7 days after placing my order that it is on backorder. I am waiting for their phones to open so I can cancel my order and never order from CDW again.	Overall Rating

Date Reviewed: 04/11/2006
videoxprt from CA Member Since: 04/11/2006 View Member's: Reviews	That was the lousiest company I've ever dealt with, and has the worst customer service. I ordered a product that was ready for same day delivery, it wasn't shipped for 2 days. I've cancelled the order, and I'm still trying to get them to charge my credit card back. They say they are not aware of the charge.	Overall Rating

Date Reviewed: 03/08/2006
cb8564 from unknown Member Since: 01/10/2006 View Member's: Reviews	I would not buy again. I will ensure people know how badly I was treated. The short story is, they did not honor the order, I was lied to by several reps, they called my husband a lier, and I could not break through the endless loop of red tape. Bottom line, if you are not a "big" company - go elsewhere.	Overall Rating

Date Reviewed: 02/08/2006
Igmont from CT Member Since: 02/08/2006 View Member's: Reviews	I ordered Office 2003, they did not have the best price, but figured they were more reliable. Well after ordeing rush service, the day after I ordered the software I had 4 calls from them on the order. They needed proof I was in school for the academic software. Then they need fax of my schedule. Then they could not ship it to a work address. Then they could not find my credit card info that I had given to the 800 number. I ended up cancelling the order, and will go to another site & pay more.	Overall Rating

Date Reviewed: 01/15/2006
LisaMW from CA Member Since: 01/02/2006 View Member's: Reviews	By far the best price on the GPS I ordered! I missed the cutoff time for same day shipment, but it shipped the next day, as promised. I was charged for a 2nd item that was backordered, however, and I felt that their communication on the backorder situation and the expected shipping date was poor ("We hope to get a few units and will send yours promptly."). After two weeks, I asked for a refund, and it was issued immediately. I would probably order from them again, but would verify stock first.	Overall Rating

Date Reviewed: 07/18/2005
njshore from NJ Member Since: 07/18/2005 View Member's: Reviews	CDW is the best! Very responsive and ver helpful. Anyone who gives CDW a 1 star is a fool. I love working with CDW, they have helped me out of so many IT jams. They are a Fortune 500 company, They are the 14th best company to work for in America and they are the most admired company in their industry......they have to be doing a couple things right. I would recommend CDW to anyone.	Overall Rating

Date Reviewed: 06/03/2005
skiguy330 from unknown Member Since: 06/03/2005 View Member's: Reviews	CDW probably isn't the place for non-corporate buyers. I have a corp. account and can call my rep day or night to place orders. Prices can be a bit high sometimes but my rep is always willing to negotiate and I can frequently get over-night shipping for $15 or less. Highly recommended for corporate buyers.	Overall Rating

Date Reviewed: 03/25/2005
mreberle from WA Member Since: 03/25/2005 View Member's: Reviews	One of the best online purchase experiences I have had. I loved the photo of the CSR when I went to look up the order status on the web site. Great customer care. Excellent shipping price for 2 day shipping.	Overall Rating

Date Reviewed: 03/21/2005
sallyp1 from TN Member Since: 07/09/2003 View Member's: Reviews	I ordered a fax software from CDW, then called with a question and they did not have tech support on it. Called MFG to find product would not do what I needed it to. Change from letter to legal. CDW says they won't return the product because the troubleshooting took us out of the 30 day window and the MFG won't return. $1,000 mistake to buy from CDW. Problems after 30 days -- you own them.	Overall Rating

Date Reviewed: 03/10/2005
pastranger from WA Member Since: 12/01/2004 View Member's: Reviews	They have very great customer service. I bought an OEM GPS on Mar 9th, and I got it on Mar 10th. I found that it is with no software , and I call them. They picked the phone up very soon and help me solve my problem. Even though I still didn't find where I can get the software, I still had a great experience with them. You can trust them.	Overall Rating

Date Reviewed: 02/25/2005
bmcgar45 from IA Member Since: 02/25/2005 View Member's: Reviews	Pro: dedicated rep, quick delivery, negotiable sales price, quick & convenient ordering (i do my orders via email with my rep) Cons: High list prices, questionable freight charges.	Overall Rating

Date Reviewed: 02/12/2005
pschaeffer from TX Member Since: 02/12/2005 View Member's: Reviews	I tried to buy a Asus A8N-SLI motherboard from CDW, starting back in December of 2004. They shipped the board one week later but it never arrived and went back to CDW. After a few weeks, I called and found out what happened. They created a replacement order that never shipped. I cancelled the replacement order in February. All the money I paid was properly refunded.	Overall Rating

Date Reviewed: 01/30/2005
Stevo1974 from TX Member Since: 07/24/2003 View Member's: Reviews	Started dealing with them in view of thier TV commericals. Will not repeat that mistake. Had to describe what a UPS was to my former sales rep for almost 1/2 hr. Often it takes a phone call and sometimes several to get thier best price. Many products I want are listed on thier website with "Please Call" instead of $$. Don't have time for that. This transaction took almost three weeks + repeated phone calls for software that was only licenses to be emailed to me. Delay blamed on mfg.	Overall Rating

Date Reviewed: 01/28/2005
mikesonntag from PA Member Since: 01/28/2005 View Member's: Reviews	I would make another purchase with CDW. I would recommend CDW to anyone purchasing hardware, software or accessories. I have purchased from CDW well over 15 years now. I have never had a problem with anyone at CDW. They have always been responsive and helpful everytime. The people that have a problem with CDW don't know what they want and expect something for nothing. CDW could never get a 1 star rating. If you buy something, don't throw away the box. Some of these reviews are unvalid.	Overall Rating

Date Reviewed: 01/26/2005
valueseeker from IL Member Since: 06/30/2002 View Member's: Reviews	CDW's service has slipped recently. CDW is great for corporate customers who get special pricing from CDW and only want to deal with one vendor. Even though I have access to corporate pricing, I still find CDW's price to be uncompetitive with other reputable sellers and now will only buy from CDW if I need the part right away (I'm close enough to CDW that I can send an employee to pick up the item).	Overall Rating

Date Reviewed: 01/24/2005
tbdean from CA Member Since: 01/24/2005 View Member's: Reviews	I order from CDW frequently. Often times stuff arrives less then 8 hours from when I order it. They are very responsive via phone and email and they give me a dedicated phone rep.	Overall Rating

Date Reviewed: 01/21/2005
chasstan from VA Member Since: 11/16/2004 View Member's: Reviews	Iam a frequent buyer for the Federal Government. Ever since they took over another company and re-deployed their experiencedsales rep, orders are getting mixed up, invoices are either incorrect or never sent for payment. A previously five star company needs to get it's act together.	Overall Rating

Date Reviewed: 01/11/2005
DaveVVV from CA Member Since: 11/07/2002 View Member's: Reviews	It seems curious that there is a huge amount of complaints about CDW that are "completely unsatisfactory 1 star." Sounds like a vendetta to me. You’d think you would have a varied response ratings. I own a small network consulting company and have used CDW for several years and have yet to be completely unsatisfied with an order, in fact on the contrary, they generally do a very good job in satisfying my orders.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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