PriceGrabber User Rating for Safe Harbor Computers - Online Shopping at Comcast.net | Shop Online | Appliances | Furniture

Merchant Ratings

	Past 3 Months	Past 6 Months	All-time
Positive (4 or 5)	1	7	115
Neutral (3)	0	0	5
Negative (1 or 2)	1	1	12
Total Reviews	2	8	132
Avg Rating	2.50	4.38	4.32

Address:	W226 N900 Eastmound Dr. Waukesha, WI 53186 - US
Website:	http://www.sharbor.com
Business Hours:	9:00AM to 5:00PM (CST)
Sales Phone:	800-544-6599
Service Phone:	262-548-8120
Sales Email:	sales@sharbor.com
Cust Service Email:	support@sharbor.com

Safe Harbor Computers

http://www.sharbor.com

With PriceGrabber Since 11/22/2004

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Date Reviewed: 10/19/2009
garylockwood from unknown Member Since: 10/09/2009 View Member's: Reviews	great easy site to order and process, info is straight forward and pricing is competitive	Overall Rating

Date Reviewed: 09/21/2009
GµårÐïåñ from unknown Member Since: 02/11/2008 View Member's: Reviews	I placed the order on 9/18 and got a confirmation. Then nothing else comes through until 9/21 when Thomas Kloeffler emails me and says that since Crucial raised their prices this morning (21st, not 18th when I ordered it) that they are not selling it anymore. So they were offering a lie until then? The item is still listed by them here on PriceGrabber with the price they quoted me and failed to fulfill. This is the most unethical bate and switch I have ever seen. I strongly urge you to stay away from a company that offers you a price, enters into a promise with you but then arbitrarily cancels it because its not profitable enough. The funny thing is they are shameless enough to try and push another product after completely screwing you over. They advertise one thing to try and push something else on you later. Retailer Response (09/23/2009): Please accept my apology for this unfortunate experience at Safe Harbor. Our goal is to SELL products that meet the needs of our customers, not to cancel orders, and certainly NEVER arbitrarily. This vendor claimed volatility and raised costs AND retail without warning. Also, reliable ETAs had become an issue. All resellers have the option to discontinue a product line at any time. We chose to do that since products in our line are less problematic. Bait and switch tactics are INTENTIONAL and have NEVER been our business model. Thomas’s job is to notify you of changes to your order and then ultimately help you find a deliverable product solution. We think that’s good customer service, and it’s YOUR option to hear about alternatives or not. Mary Hoffman, VP Sales	Overall Rating

Date Reviewed: 08/22/2009
snickarn from unknown Member Since: 08/06/2009 View Member's: Reviews	First time shopping here... So far so good.	Overall Rating

Date Reviewed: 08/20/2009
anewsrat from unknown Member Since: 08/04/2009 View Member's: Reviews	easy to use excellent price.	Overall Rating

Date Reviewed: 07/26/2009
tom from unknown Member Since: 03/15/2006 View Member's: Reviews	I always find great prices, fast service, and a good selection.	Overall Rating

Date Reviewed: 07/22/2009
vortecjr from unknown Member Since: 07/06/2009 View Member's: Reviews	Very good price!	Overall Rating

Date Reviewed: 06/16/2009
fdcarter from AZ Member Since: 06/16/2009 View Member's: Reviews	I received daily emails that kept me up to date on the status of my order, from initial purchase order info, processing info, and finally final product serial number info on date of delivery. There has never been a communication "break-down" of any kind when I order from them. I commend the staff at Safe Harbor for always providing me with excellent customer service whenever I do business with them, and I'll definitely continue to do business with them in the future.	Overall Rating

Date Reviewed: 06/07/2009
richard from unknown Member Since: 05/22/2009 View Member's: Reviews	Great prices, great service. Need I say more?	Overall Rating

Date Reviewed: 05/22/2009
turbin from TN Member Since: 05/31/2007 View Member's: Reviews	I have been a Safe Harbor customer for probably 2 decades. Always great service, support, and prices.	Overall Rating

Date Reviewed: 04/07/2009
eubike from unknown Member Since: 03/13/2009 View Member's: Reviews	neviem pre?o ma znasilnujete	Overall Rating

Date Reviewed: 03/30/2009
sushison from RI Member Since: 03/30/2009 View Member's: Reviews	I placed an order with safeharbor 3-26 and received a confirmation of my order immediately. However, the website failed to mention that they DIDN'T HAVE THE ITEM IN STOCK either before or after the sale. In fact, I heard nothing from them at all. Then 3-30, having heard nothing from safeharbor, I called them up. They said the item would not even reach the warehouse until 4-1 and then wouldn't arrive here until 4-6. When asked to speed the delivery as they hadn't advertised their out-of-stock status on my item, standard practice in such circumstances, they were unwilling to do so to and exhibited very poor customer service skills on the phone to boot. I canceled the order and bought elsewhere. Poor showing guys, if you are going to have on online business its important to keep your customers appraised of order status and accommodations for mistakes in advertising are key to basic customer service. Retailer Response (05/12/2009): Our order confirmations (which you said you received immediately) indicate if the item is INSTOCK or BACKORDERED. This is shown under the word \"Status\" immediately to the right of the item name. Please check your order confirmation again, as we agree that customers always want to know the status of their pending order. However, even if an item IS backordered, we never charge your card before we ship. I\'m sorry that your experience with Safe Harbor was NOT as you expected.	Overall Rating

Date Reviewed: 03/29/2009
eubike from unknown Member Since: 03/13/2009 View Member's: Reviews	nekomentujem	Overall Rating

Date Reviewed: 03/17/2009
beatle7seven from unknown Member Since: 03/05/2009 View Member's: Reviews	Totally not satisfied.I sent the documentation for student purchase that I had for escape studios online training but did not receive my zbrush order, Do you think I'm satisfied? I'm studing Zbrush and Maya. I purchased both student programs elswhere,You're not the only game in town! Retailer Response (03/18/2009): We emailed you on March 5th requesting academic proof. Your order was canceled on the 9th after no reply from you. If you faxed the proof, we did not receive it.	Overall Rating

Date Reviewed: 02/09/2009
tedgrand from unknown Member Since: 01/24/2009 View Member's: Reviews	just a little worried that there may be some problem shipping to canada	Overall Rating

Date Reviewed: 02/07/2009
turbin from TN Member Since: 05/31/2007 View Member's: Reviews	I have dealt with Safe Harbor for many years and find them to ve extremely helpful, excellent prices, and fast shipping. I have never had a problem with them.	Overall Rating

Date Reviewed: 01/26/2009
rodney_ray from unknown Member Since: 01/17/2009 View Member's: Reviews	Shipping cost seems to be used as a profit center. $18.73 for 3 CD's is steep.	Overall Rating

Date Reviewed: 12/18/2008
mend_amar from unknown Member Since: 12/02/2008 View Member's: Reviews	I think If you could deliver to out of USA there would be more customers.	Overall Rating

Date Reviewed: 11/29/2008
newdick from unknown Member Since: 11/13/2008 View Member's: Reviews	Cheapest I could find.	Overall Rating

Date Reviewed: 11/06/2008
mannytx from unknown Member Since: 10/21/2008 View Member's: Reviews	I think this is any easy site to navigate, and intuitive.	Overall Rating

Date Reviewed: 10/29/2008
laura from unknown Member Since: 10/13/2008 View Member's: Reviews	Web site is good	Overall Rating

Date Reviewed: 10/22/2008
david.fender from unknown Member Since: 10/13/2008 View Member's: Reviews	Good, I have no longer comment.	Overall Rating

Date Reviewed: 08/12/2008
m.renn from unknown Member Since: 08/03/2008 View Member's: Reviews	Prior Orders, so I know your company	Overall Rating

Date Reviewed: 07/16/2008
salvador5859 from unknown Member Since: 07/02/2008 View Member's: Reviews	easy to order	Overall Rating

Date Reviewed: 07/12/2008
tech.sat from unknown Member Since: 06/26/2008 View Member's: Reviews	i hope soon as iget	Overall Rating

Date Reviewed: 06/17/2008
OONDEMIR from unknown Member Since: 06/05/2008 View Member's: Reviews	I'VE NEVER HEARD OF THIS SITE BEFORE. I BUY LOTS OF THINGS AND DEAL WITH OTHER CRAPPY SITES. I WISH I KNEW OF YOU EARLIER.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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