PriceGrabber User Rating for POOLCENTER - Online Shopping at Comcast.net | Shop Online | Appliances | Furniture

Merchant Ratings

	Past 3 Months	Past 6 Months	All-time
Positive (4 or 5)	8	56	253
Neutral (3)	1	3	9
Negative (1 or 2)	0	5	22
Total Reviews	9	64	284
Avg Rating	4.44	4.25	4.35

Address:	7101-C Wimsatt Road Springfield, 22151 - US
Website:	http://www.poolcenter.com
Business Hours:	Mon-Sat 8-6pm
Sales Phone:	877-766-5287
Service Phone:	703-778-2580
Sales Email:	products@poolcenter.com
Cust Service Email:	comments@poolcenter.com

POOLCENTER

http://www.poolcenter.com

With PriceGrabber Since 11/06/2007

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Date Reviewed: 11/09/2009
dlash from unknown Member Since: 04/29/2008 View Member's: Reviews	Easy. Good prices.	Overall Rating

Date Reviewed: 09/29/2009
jw from unknown Member Since: 09/13/2009 View Member's: Reviews	so good...	Overall Rating

Date Reviewed: 09/28/2009
debbiebrennan from unknown Member Since: 09/12/2009 View Member's: Reviews	Cant give excellant until I receive the merchandise.	Overall Rating

Date Reviewed: 09/19/2009
marmino from unknown Member Since: 09/03/2009 View Member's: Reviews	Waiting to see how the pool cover is once it arrives and how quickly it's shipped.	Overall Rating

Date Reviewed: 09/16/2009
KristinMoyer from VA Member Since: 09/16/2009 View Member's: Reviews	We have used this company several times. On our last order we ordered what we thought was a complete set, but the labeling by the manufacturer was confusing, so we only got part of what we needed for the repair. Faviola at Poolcenter quickly sent us the missing part (the same day as my phone call) and credited us with all shipping costs. I think this company goes beyond and above normal criteria for providing customer satisfaction, and I look forward to further business with them.	Overall Rating

Date Reviewed: 09/04/2009
dgluna48 from unknown Member Since: 09/04/2009 View Member's: Reviews	I ordered 14 pool pop up heads, there was an issue, as no one had that many in stock. Pool centers Customer Care Manager Faviola Teel-Bishop helped me out tremendously in this matter, she made several calls, and thanks to her 14 heads were shipped to my home. I appreciated most of all her continued up-dates on my order status. I could not be more pleased with dealing with PoolCenter.com	Overall Rating

Date Reviewed: 09/03/2009
canuck01 from unknown Member Since: 08/18/2009 View Member's: Reviews	Looking forward to a smooth transaction. Hope to receive my purchase in a timely fashion.	Overall Rating

Date Reviewed: 09/03/2009
lavinEllen from unknown Member Since: 08/18/2009 View Member's: Reviews	liked site and merchandise	Overall Rating

Date Reviewed: 08/29/2009
cteeter from unknown Member Since: 01/18/2009 View Member's: Reviews	I had one bad product experience with this vendor in the past. They quickly resolved the problem. Since that time I have again ordered from them several times. Each of the subsequent order has been easy and simple. There is one change I would like to request. Do NOT require a signature before delivery. Like many others, either no one is home or those that are are asleep and do not wake for the delivery. The signature accomplishes nothing except delivery delay. It certainly does not make it more secure as the notice of a missed delivery is just signed and left hanging on the door for anyone to see. Retailer Response (09/02/2009): Thank you for your genuine comment. We also appreciate your input on the signature upon delivery. To be honest, our account is defaulted to leave ALL packages without a signature unless it is being shipped via truckline. UPS has their own policy, which over-rides our default setting, when they have high claims in the area. I am very sorry if they requested a signature before delivery. But I hope you understand now as to why they have. Thank you for your loyalty and we hope you are enjoying your summer.	Overall Rating

Date Reviewed: 08/20/2009
charlynngraham from unknown Member Since: 08/04/2009 View Member's: Reviews	I haven't seen the product yet, so I'll know more about my satisfaction once I see it. Retailer Response (09/02/2009): Please let us know once you receive it! If there you have any problems, questions or concerns, we are here to assist. You can contact me personally, Faviola, Customer Care Manager, 877-766-5287. Thank you.	Overall Rating

Date Reviewed: 08/20/2009
mpbaci from unknown Member Since: 08/04/2009 View Member's: Reviews	so far good Retailer Response (09/02/2009): Wonderful! Thank you for placing an order with us. We appreciate you and your business. If you need anything, we are here. 877-766-5287 - You can ask for me, Faviola, Customer Care Manager or any of our friendly staff will be more than happy to assist you.	Overall Rating

Date Reviewed: 08/11/2009
goulou from unknown Member Since: 07/26/2009 View Member's: Reviews	At this piont so far not sure!!! Retailer Response (09/02/2009): At Poolcenter.com we strive for excellence and are committed to our customers. Please respond on here or contact us to let us know how your experience was. 877-766-5287. We would appreciate any feedback. Thank you for your time.	Overall Rating

Date Reviewed: 08/11/2009
shopn from unknown Member Since: 07/26/2009 View Member's: Reviews	Promotional code previously email to me was not applied even though it indicated it was "accepted". It was 10OFF. Retailer Response (09/02/2009): That is strange indeed. Thank you for informing us about a potential problem. Our IT Dept is looking into it now. If you did not receive the discount, please give me a call, so that I may refund it. 877-766-5287 - Faviola, Customer Care Manager. Thank you for your time and input.	Overall Rating

Date Reviewed: 08/10/2009
scorky from unknown Member Since: 06/28/2008 View Member's: Reviews	Pleased so far. This is a return shopping visit. Retailer Response (09/02/2009): Welcome back! Glad to see you again. Please let us know if you need anything. 877-766-5287. Faviola, Customer Care Manager.	Overall Rating

Date Reviewed: 07/26/2009
SuperiorDASHNJ from unknown Member Since: 07/10/2009 View Member's: Reviews	Quick & Easy Retailer Response (09/02/2009): Thank you for taking the time to write something positive. We hope to see you again.	Overall Rating

Date Reviewed: 07/12/2009
drzzzz from NE Member Since: 06/02/2003 View Member's: Reviews	Poorly designed shopping system. Hard to get to what you're looking for and cart loses things you've ordered. But once you jump through the hoops several times, the company is honest and delivers as ordered. I will continue to do business with them. Retailer Response (09/02/2009): We are truly sorry to hear about your experience. You might have made this purchase when we were migrating to a new basket. There were some glitches in the system then. Please give me a call, so that we may talk about this further. I would like to offer you something. Thank you for also stating that we are honest and that we deliver as ordered. We truly care and are very empathetic/sympathetic. Trust that we just want all of you happy. I hope to hear from you. 877-766-5287, Faviola.	Overall Rating

Date Reviewed: 07/09/2009
JOJO723 from unknown Member Since: 06/23/2009 View Member's: Reviews	SO FAR THIS MERCHANT HAS THE BEST PRICES AND HOPEFULLY THE BEST PRODUCT. THIS PRODUCT IS REPLACING AN OLDER PRODUCT OF THE SAME. WOULD LIKE TO SEE FREE SHIPPING OR COUPONS OFFERED, BUT I REALLY CANT COMPLAIN THEIR PRICES ARE THE CHEAPEST ANYWHERE. THANK YOU FOR THAT!!!:O) Retailer Response (09/02/2009): Thank you for your kind comments. You mentioned you would like coupons, etc. Have you signed up for our newsletter? There are promotional codes sent daily. 877-766-5287 - my name is Faviola. Please give me a call and I will get you signed up.	Overall Rating

Date Reviewed: 07/06/2009
ray.kuehner from unknown Member Since: 06/20/2009 View Member's: Reviews	Excellent! Retailer Response (09/02/2009): Thank you! We look forward to having you as a returning/loyal customer.	Overall Rating

Date Reviewed: 06/29/2009
James from unknown Member Since: 06/13/2009 View Member's: Reviews	I'll wait until I receive my order. Retailer Response (09/02/2009): Did you ever receive your order? We hope everything was great. Please give us a call if anything. 877-766-5287. Thank you for your business.	Overall Rating

Date Reviewed: 06/29/2009
eromenos from unknown Member Since: 06/13/2009 View Member's: Reviews	Simple and straight forward. No logon , or registering or any of that junk. Plus you had the part that "Merchant X" couldn't get. Thanks so much Retailer Response (09/02/2009): Thank you for your kind comment. We appreciate your feedback.	Overall Rating

Date Reviewed: 06/28/2009
togokiwi from unknown Member Since: 06/12/2009 View Member's: Reviews	Shipping charges are a bit to high.	Overall Rating

Date Reviewed: 06/27/2009
aforrest from unknown Member Since: 06/11/2009 View Member's: Reviews	I have spent tons of money with your company and have been extremely satisified every time. Although the purchase before this I must have removed the wrong thing from my basket because I got the wrong part. Perhaps one more confirmation page would help preventing this in the future.	Overall Rating

Date Reviewed: 06/25/2009
l_emmons from unknown Member Since: 06/15/2009 View Member's: Reviews	I just ordered the smart pool nitelighter multi color..it didn't say what the watt of this light is, i'm hoping it's 100 watt like the others i have looked at online, wish you had a phone number so i could have called to check before Thanks. Lisa Emmons	Overall Rating

Date Reviewed: 06/25/2009
tfarroux from unknown Member Since: 06/09/2009 View Member's: Reviews	I have called several times to check my order status and was told I would receive an email and have yet to receive any information regarding my order. I am calling today to request a refund and will never use this company again.	Overall Rating

Date Reviewed: 06/24/2009
diltsjk from unknown Member Since: 06/08/2009 View Member's: Reviews	Your website was easy to use but after I put in all my information the order did not go through - I had an error message on my computer several times while trying to submit the order. I just hope that my order was not duplicated. I only received one confirmation number screen.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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