PriceGrabber User Rating for HP SMB Store - Online Shopping at Comcast.net | Shop Online | Appliances | Furniture

Merchant Ratings

	Past 3 Months	Past 6 Months	All-time
Positive (4 or 5)	0	1	509
Neutral (3)	0	0	84
Negative (1 or 2)	0	0	74
Total Reviews	0	1	667
Avg Rating	Not Rated	4.00	4.06

Address:	1180 Celebration Blvd., Ste 101 Celebration, FL 34747 - US
Website:	http://hp.com
Business Hours:	8am - 5pm MST
Sales Phone:	1 (800) 888-9909
Service Phone:	1 (800) 888-0292, option 5
Sales Email:	http://welcome.hp.com/country/us/en/contact/email_2.html
Cust Service Email:	http://welcome.hp.com/country/us/en/contact/email_1.html

HP SMB Store

http://hp.com

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Date Reviewed: 08/09/2009
lvwunder from unknown Member Since: 09/22/2006 View Member's: Reviews	finding cartridges is pretty small on the home page, make it bigger and quicker to find, it took me longer to find the link on the home page then to complete the order once I found it	Overall Rating

Date Reviewed: 01/04/2009
kkeil75 from unknown Member Since: 04/09/2006 View Member's: Reviews	My only complaint was that HP seemed to have a problem with my VISA check card as the payment method, saying that not all the information could be validated or whatever. I then used a credit card instead and completed the order.	Overall Rating

Date Reviewed: 12/02/2008
brieman from unknown Member Since: 09/28/2006 View Member's: Reviews	Ordering was a good experience. I hope the shipping goes smoothly, too.	Overall Rating

Date Reviewed: 11/07/2008
danuluceanu from unknown Member Since: 10/29/2008 View Member's: Reviews	great experience so far	Overall Rating

Date Reviewed: 10/25/2008
ashving from unknown Member Since: 06/03/2007 View Member's: Reviews	I am impressed with easy to order procedure.	Overall Rating

Date Reviewed: 10/12/2008
flavors from unknown Member Since: 03/10/2008 View Member's: Reviews	Steer clear of HP's Small and Medium Business (SMB) Store; I wouldn't recommend it to anyone! I was lured by a $10 price difference on an iPod accessory. HP's site did not allow enough space for my last name -- the last name that appears on my MasterCard! The name match failed, and my order was placed in limbo, with this status: "A customer service agent may be contacting you." I tried to call, but there is no HP SMB Store service on weekends. The SMB Store online inquiry form had a bug and couldn't accept any inquiries. A day later, the status of my order was changed to "Credit approved", with my last name still truncated! And I was shocked that my order for an iPod charger had turned into an order for a "switch" that happened to have the same manufacturer part number. I had saved the original quote, with the correct item description, but HP wouldn't honor this. The only "choice" was to cancel the order. Amusingly, orders can be viewed, but not canceled, online.	Overall Rating

Date Reviewed: 10/02/2008
tshatsoff from unknown Member Since: 09/12/2006 View Member's: Reviews	very good	Overall Rating

Date Reviewed: 09/29/2008
kbockser13 from IN Member Since: 12/15/2004 View Member's: Reviews	The transaction went smoothly. This shipping was immediate and much quicker than I anticipated. The product was in perfect condition when it arrived. I highly recommend this on-line store.	Overall Rating

Date Reviewed: 08/27/2008
lfrum from unknown Member Since: 02/14/2006 View Member's: Reviews	Very easy website to navigate.	Overall Rating

Date Reviewed: 06/11/2008
jncantrelle from unknown Member Since: 06/11/2006 View Member's: Reviews	The HP website is terrific. HP products have given me years of satisfactory service. Thanks.	Overall Rating

Date Reviewed: 05/23/2008
MacLight from WA Member Since: 12/06/2005 View Member's: Reviews	Great job	Overall Rating

Date Reviewed: 03/06/2008
dmeline from unknown Member Since: 02/20/2008 View Member's: Reviews	Anytime I can get the best price directly from a vendor like HP - I'll jump on it. To top it off, this was one of the easiest and most straight forward purchases I have made in months. Thanks!!	Overall Rating

Date Reviewed: 02/17/2008
angiechavolla from unknown Member Since: 01/28/2008 View Member's: Reviews	The shipping was confused and several questions	Overall Rating

Date Reviewed: 02/07/2008
DREAMHOUSE from CA Member Since: 07/17/2005 View Member's: Reviews	GOOD I LIKE THE SHOPPING EXPERIENCE.	Overall Rating

Date Reviewed: 12/22/2007
djbrinkman.notary from unknown Member Since: 08/21/2006 View Member's: Reviews	had gotten confused when I had gone to so many different pages looking at add-on's, then trying to figure how to get back to where I was. Also got confused about the extra memory for the printer that I just bought. I could not find it very easy and then I expected it to say how much I would need for that printer, but it left me guessing. I think it meant that I needed to buy 2 for the max of upgradable memory	Overall Rating

Date Reviewed: 12/01/2007
DYLANCLEMENTS from unknown Member Since: 09/07/2006 View Member's: Reviews	WHY WAS MY INFORMATION SENT OVER AN UNENCRYPTED LINE????	Overall Rating

Date Reviewed: 11/28/2007
rogerdoeren from KS Member Since: 02/17/2003 View Member's: Reviews	The selection is the best and the value is the best as well. Thank you.	Overall Rating

Date Reviewed: 11/14/2007
4crandall2 from unknown Member Since: 06/07/2006 View Member's: Reviews	Why did the merchant offer no shipping choices?	Overall Rating

Date Reviewed: 11/07/2007
Tastrugglewithin from unknown Member Since: 10/22/2007 View Member's: Reviews	it was a fairly easy process, if the customer has done any other online buying they would find this one equally as easy	Overall Rating

Date Reviewed: 10/25/2007
jcespedes from unknown Member Since: 06/29/2006 View Member's: Reviews	So far, it have been a good experience, easy system to place the order, good products showed.	Overall Rating

Date Reviewed: 10/22/2007
ironmikepeterson from unknown Member Since: 11/21/2003 View Member's: Reviews	well-laid out... buying items is quick and easy...!	Overall Rating

Date Reviewed: 10/22/2007
lenexasmith from unknown Member Since: 09/30/2007 View Member's: Reviews	this company requires you to create an account before selling an item to you.	Overall Rating

Date Reviewed: 10/22/2007
LisaOlson from unknown Member Since: 10/02/2007 View Member's: Reviews	good service	Overall Rating

Date Reviewed: 10/22/2007
dolarson42 from unknown Member Since: 09/17/2007 View Member's: Reviews	I tried ordering using FireFox browser and it would not complete the order. I then tried ordering using IE7 and it worked fine.	Overall Rating

Date Reviewed: 10/22/2007
chipmiller from TX Member Since: 08/28/2003 View Member's: Reviews	It certainly could have been a more streemlined and efficient ordering process.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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